Support & Issue Tracking

Report issues directly from your dashboard and track resolution in real time.

Built-in issue reporting

When something goes wrong, you shouldn't have to leave the dashboard to report it. Agent.ceo has a built-in issue tracker that lets you file bugs, request features, and report agent misbehavior directly from the page where you noticed the problem. Issues automatically capture your org context, agent state, and browser environment.

Every issue gets a priority (P0–P3) and is routed to the right team. Critical issues trigger immediate alerts. You can track status, add comments, and see resolution timelines from your "My Issues" table in the dashboard.

For organizations on paid plans, issues are backed by SLA guarantees. P0 issues get a response within 1 hour, P1 within 4 hours. SLA adherence is tracked and reported in your organization's metrics.

How it works

1. Report — Click "Report Issue" from any dashboard page. Describe the problem and set a priority.
2. Route — Issues are automatically routed to the appropriate team based on category and priority.
3. Track — Monitor progress from your "My Issues" table. Get notifications on status changes.
4. Resolve — Issues are resolved with comments explaining the fix. SLA metrics are tracked automatically.